10 Questions to Ask a Support Coordinator in the NDIS

When embarking on your NDIS journey, selecting the right support coordinator is critical. A support coordinator helps you connect with appropriate services, build skills, and navigate complex systems within the NDIS. Let’s dive into the top ten essential questions to consider when choosing your support coordinator to ensure the support you receive meets your personal goals.

What is Support Coordination?

Support coordination is a service funded by the NDIS to help participants effectively use their NDIS plans and achieve their personal goals. It is especially valuable for individuals with complex support needs who may benefit from the guidance of a professional in building capacity, connecting with services, and managing changes in life circumstances.

Top 10 Questions to Ask

1. What is Your Experience with Support Coordination in the NDIS?

This question helps you gauge the coordinator’s experience, specifically in understanding the unique aspects of NDIS plans and how they can meet participants’ needs. Experienced support coordinators, especially those with background in disability services, tend to navigate challenges more effectively, particularly for individuals with complex needs.

2. Do You Offer Support in My Specific Area?

Support coordinators may offer both in-person and virtual services, depending on your location. Ensure that the coordinator is familiar with local services in your area, as this can influence the availability and range of supports they can connect you with.

3. How Do You Handle Crisis Situations?

Effective support coordinators play a vital role in crisis resolution. Knowing their approach to unexpected events—such as health emergencies or sudden changes in living situations—will reveal how they support you in managing and navigating such situations effectively.

4. What Level of Support Coordination Do You Offer?

The NDIS provides three levels of support coordination:

Support Connection focuses on building participants’ capacity to access supports independently.
Support Coordination helps with understanding and implementing your plan.
Specialist Support Coordination is for individuals with high needs who require a more hands-on approach. Ensure the coordinator can meet the specific level of support you require.

5. How Do You Ensure Services Align with My Goals?

A quality support coordinator will prioritise your goals, whether related to independence, skill development, or increased community involvement. Asking this question clarifies how they plan to personalize support according to your NDIS objectives.

6. How Transparent Are Your Communication Practices?

Transparency and regular communication are key to a successful relationship with your support coordinator. Discussing how they keep you updated on progress and respond to concerns will help you assess their commitment to keeping you informed.

7. What Is Your Approach to Building Capacity?

One of the core goals of support coordination is to build the participant’s ability to manage their plan over time. Inquire about the coordinator’s strategies for capacity building, particularly if you aim to transition to a more independent role in managing your supports.

8. How Do You Work with My Existing Support System?

For participants with a network of family or health professionals, understanding the coordinator’s approach to collaborating with your support system is essential. The best coordinators are proactive in involving your support network as needed to foster a holistic support approach.

9. Can You Help with Plan Reviews and Adjustments?

Plan reviews are integral to the NDIS journey as they ensure that the plan adapts to changing needs. Your support coordinator should be adept at guiding you through the review process and making any necessary plan adjustments.

10. What Service Agreements Are Available and What Do They Cover?

A clear service agreement outlines the services the support coordinator will provide and the associated costs. Asking about the specifics of service agreements helps you understand the expectations and boundaries within your relationship.

Additional Factors to Consider

Check Qualifications and Training: It’s beneficial to verify if the support coordinator has formal training or certifications relevant to disability services or mental health.
Assess Compatibility: Compatibility with your coordinator can significantly impact your experience, especially when dealing with sensitive issues or challenging situations.

Choosing the right support coordinator is a significant step in maximizing the benefits of your NDIS plan. By asking these ten questions, you’ll be able to assess their expertise, values, and how well they align with your personal goals.