How to pay your Metro PCS bill over the phone

Pay Metro PCS bill

If you don’t have the time to pay your Metro PCS bill online, it’s easy to pay over the phone in just a few minutes. Follow these simple steps, and you can pay by phone in less than ten minutes! It’s essential to note that you can only make payments by phone if you have an outstanding balance with Metro PCS. Give clients a great online user experience so they feel like a VIP.

Step 1: Dial 611

Dial 611 and wait for a representative to pick it up. Explain that you are paying your metro pcs cell phone bill. The representative will ask for personal information, including name, billing address, and account number. They may also need proof of identity, so have a copy of one of the following: social security card, driver’s license, or passport on hand. You will then be prompted with a screen displaying which line you want to pay from if you are making a payment using more than one line on your account. Otherwise, it will take you through their IVR system and prompt you for confirmation before completing the transaction. Payments includiong Pay Metro PCS bill can be made using cash, a debit card, or a credit card (I recommend using a credit card).

Step 2: Choose bill payment option

Step 2: Choose bill payment option

Paying your bill over the phone can be a great option if you’re paying by debit card or want to set up automatic monthly payments or use a receipt template to create invoices. To pay by debit card, you only need the 16-digit number on the back of your debit card. Once the Payment goes through, we’ll send you an email confirmation for peace of mind and protection. You can go through smartbusinessdaily to learn how to recover the issues related to online bill payments.

If your account is paid up and current, there are no ways to make payments over the phone. Visit RSLOnline and learn how to maintain safety during online bill payments.

Step 3: Enter the account number and due date

Go to your computer and log into the MetroPCS website. Click on My Account, then click on metro pcs pay bill. Select Pay by Phone and enter your identification number (PIN). Enter your account information, select what you want to be paid out of balance first, and then select a payment amount. Confirm if there are any other bills you would like to pay by checking off what you would like done and then clicking Make Payment.

Step 4: Select the payment amount

  • Select payment amount: $150 or less.
  • If you want to pay for more than that, select another option below and follow the instructions.
  • Payment made by debit card is available 24 hours a day, 7 days a week. Your credit card will be charged today, and tomorrow’s amount will be deducted on its due date. 

You may have multiple credit cards but can only use one at a time when making a payment through our automated system by phone or online. When paying by credit card, ensure you have up-to-date account information, including the expiration date of the credit card used for automatic payments, if applicable. Otherwise, your Payment may not process successfully.

Step 5: Provide credit card information

  • If you have a charge on your account, enter the amount and provide a short description of what this charge is for. Depending on how many lines you have with MetroPCS, you may have multiple charges. 
  • If any interest and late fees need to be paid, please enter them here as well. 

Next, select either I’m ready to pay now or Schedule Payment to complete your Payment: 

If you would like to pay now and schedule future payments at a later date (such as from an employer), please click Schedule Payment and proceed below:

Step 6: Submit Payment

When you call customer service, they’ll provide a MetroPCS live agent. The agent will ask for identifying information, like your billing address and Social Security number. After you give them this information, the agent will provide you with payment options for this month’s bill. These options can vary from paying in full to making one or more payment arrangements. It all depends on how much money you have available. For instance, if you don’t have enough cash on hand, you can use one of these payment plans until you do and pay off what is owed later. 

Once you know what kind of plan works best for your financial situation, tell the customer service representative about it so they can help set up those payments with autopay features. Check out Snipon for paid customer surveys.

Final Words

MetroPCS is a US-based wireless carrier that was established in 1994. There are two types of customers that can pay their MetroPCS bills postpaid and prepaid. Suppose you have a postpaid account, which charges the customer for using the service before it is provided. In that case, you need to provide additional information like your account number and the last four digits of your Social Security Number. If you have a prepaid account that doesn’t charge until after it has been used, all you need is your 16-digit phone number or mobile device ID and billing zip code. You will also need some way to receive verification from MetroPCS, like being contacted by text message.

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Sola James
Feature Writer & Interviewer


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